wc99com Privacy Policy

📄 1. Introduction

This Privacy Policy (hereinafter "the Policy") is published by wc99com (hereinafter "we", "us", "our", or "the Company") and applies to all personal data collected through the wc99com online gaming platform, accessible at wc99com.net, and any associated services, applications, or communications channels.

wc99com is committed to protecting the privacy of all individuals who interact with our platform, with particular attention to our primary audience of Pakistani players. This Policy is written to comply with applicable international data protection standards and to provide our players with a clear, honest understanding of how their personal information is handled from the moment they first visit wc99com to the eventual closure of their account.

By registering an account, making a deposit, or otherwise using the wc99com platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the wc99com platform.

This Policy should be read alongside our Terms & Conditions, which govern the overall legal relationship between you and wc99com. In the event of any inconsistency between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.

📋 2. Personal Data We Collect

wc99com collects personal data through several channels: directly from you during registration and account use; automatically through your interaction with the platform; and from third-party service providers involved in payment processing and identity verification. The categories of data we collect are detailed below.

2.1 Registration & Account Data

When you create a wc99com account, we collect the following information:

• Full legal name as it appears on a valid government-issued identity document;
• Date of birth (used to verify the mandatory 21+ age requirement);
• Pakistani mobile number (used for OTP verification and account communications);
• Email address (used for account notifications and correspondence);
• Chosen username and encrypted account password;
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi).

2.2 Identity Verification (KYC) Data

In compliance with our anti-money laundering obligations and responsible gaming requirements, we may request the following documents before processing withdrawals or at any other time we deem necessary:

• Copy of a valid CNIC (Computerised National Identity Card), passport, or other government-issued photo ID;
• Proof of address (such as a utility bill or bank statement issued within the previous 3 months);
• Proof of ownership of any payment method used to fund the account (e.g., a screenshot of a registered JazzCash or EasyPaisa wallet);
• Source of funds documentation in cases where regulatory thresholds are triggered.

2.3 Financial Transaction Data

wc99com records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. We store transaction reference numbers and timestamps but do not retain full payment credentials such as complete bank account numbers or mobile wallet PINs.

2.4 Technical & Device Data

When you access the wc99com platform, our systems automatically record certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited during each session. This data is used for security monitoring, fraud detection, and platform optimisation.

2.5 Customer Support Data

When you contact the wc99com support team via live chat, Messenger, Viber, or email, we retain records of those communications — including the nature of the enquiry, any attachments submitted, and the resolution provided — for quality assurance, compliance, and dispute resolution purposes.

🎯 3. How We Use Your Personal Data

wc99com uses the personal data we collect for clearly defined, legitimate purposes. We do not process personal data for any purpose that is incompatible with the reasons for which it was originally collected. The principal uses of your data are as follows:

• Account Management: Creating and maintaining your wc99com account, verifying your identity, resetting credentials, and managing account preferences;
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, SadaPay, and USDT TRC20, and maintaining accurate transaction records;
• KYC & Compliance: Verifying your age (21+), identity, and source of funds in accordance with our anti-money laundering and responsible gaming obligations under our international gaming license;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct;
• Customer Support: Responding to your enquiries, resolving disputes, and providing assistance via live chat, Messenger, Viber, and email;
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and applying any self-imposed limits, cooling-off periods, or self-exclusions you have requested;
• Platform Improvement: Analysing aggregated usage data to improve game selection, website performance, and user experience;
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — subject to your marketing consent preferences, which you may update at any time.

⚖️ 4. Legal Basis for Processing

Every instance of personal data processing by wc99com is carried out on one of the following lawful bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions — including account management, payment processing, and customer support;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering procedures, and the retention of financial records;
• Legitimate Interests: Processing carried out for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing based on your explicit consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

🤝 5. Data Sharing & Third Parties

wc99com does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Service Providers

To process your PKR deposits and withdrawals, wc99com shares the minimum necessary transaction data with our approved payment partners, including JazzCash, EasyPaisa, HBL, UBL, and SadaPay. These providers are contractually bound to handle your data in accordance with applicable data protection standards and are not permitted to use it for any other purpose.

5.2 Identity Verification Partners

wc99com works with licensed third-party KYC and identity verification providers to process CNIC verification and other identity documents. These providers operate under strict data processing agreements and are authorised only to conduct the specific verification tasks for which they are engaged.

5.3 Game Content Providers

Our platform hosts games developed by third-party software providers. These providers may receive anonymised or pseudonymised session data (such as game round identifiers and RNG outcomes) to support game integrity and dispute resolution. They do not receive your personally identifiable information.

5.4 Regulatory & Legal Disclosure

wc99com may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, by order of a court, or in connection with the prevention, detection, or prosecution of financial crime or other serious offences. We will notify affected users of such disclosures where legally permitted to do so.

🍪 6. Cookies & Tracking Technologies

wc99com uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and understand how players interact with our website. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, CSRF protection tokens, and load balancing identifiers. They cannot be disabled without breaking core platform functionality;
• Functional Cookies: Remember your preferences such as preferred language, display settings, and responsible gaming tool configurations to personalise your wc99com experience;
• Analytical Cookies: Collect anonymised data about how players navigate the platform — which game categories are most visited, where players encounter errors, and how long sessions typically last. This data helps us improve wc99com continuously;
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out of marketing cookies at any time via our cookie preference centre or by contacting support.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain platform features.

🗃️ 7. Data Retention

wc99com retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account's active status plus a post-closure period of 5 years, in compliance with anti-money laundering record-keeping requirements;
• KYC Documents: Retained for a minimum of 5 years from the date of submission or from account closure, whichever is later, in accordance with applicable AML regulations;
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Customer Support Records: Retained for 3 years from the date of the relevant interaction;
• Technical & Log Data: Typically retained for 12 months, after which it is aggregated or anonymised for analytical purposes;
• Marketing Consent Records: Retained for the duration of the marketing relationship plus 3 years, to evidence consent in the event of a regulatory enquiry.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. wc99com does not retain data "just in case" — all stored data has a documented justification.

🔐 8. Data Security Measures

wc99com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard SSL/TLS protocols;
• Encrypted Data Storage: Sensitive data fields — including identity document scans and payment details — are encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data within wc99com's systems is governed by strict role-based access controls. Staff members are granted access only to the data categories necessary for their specific job function;
• Multi-Factor Authentication: Internal systems handling personal data require multi-factor authentication for all staff access attempts;
• Penetration Testing: wc99com conducts regular third-party security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited;
• Incident Response: wc99com maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities within the timeframes required by applicable law.

While wc99com takes all reasonable steps to protect your data, no system can be guaranteed to be completely secure. You also play a role in keeping your account safe — use a strong, unique password for your wc99com account and never share your login credentials with anyone.

✋ 9. Your Data Rights

As a wc99com player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by emailing [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data wc99com holds about you, along with information about how it is being processed;
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay;
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Please note that this right is subject to our legal retention obligations, which may require us to retain certain data for regulatory reasons even after account closure;
• Right to Restrict Processing: You may request that we restrict the processing of your data while a correction or objection is being investigated;
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider;
• Right to Object: You may object to the processing of your data where it is based on legitimate interests or for direct marketing purposes. Objections to direct marketing will always be honoured immediately;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

🔞 10. Children's Privacy

The wc99com platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately close the associated account, delete all collected data, and return any deposited funds to the original payment source.

If you are a parent or guardian and believe that a minor has created a wc99com account without your knowledge, please contact our support team immediately at [email protected]. We will treat all such reports as a priority and act swiftly to investigate and resolve the situation.

🌐 11. International Data Transfers

wc99com's primary operations are conducted under an international gaming license, and certain data processing activities may involve transfers of personal data to servers or service providers located outside Pakistan. Where such transfers occur, wc99com ensures that adequate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Safeguards used for international transfers include data processing agreements incorporating standard contractual clauses, contractual obligations requiring overseas processors to maintain equivalent security and privacy standards, and restricting transfers to jurisdictions that are recognised as providing adequate data protection under applicable international standards.

wc99com does not transfer personal data to any third party in a jurisdiction that we do not consider to offer an adequate level of data protection without first implementing the appropriate contractual and technical safeguards described above.

📣 12. Marketing Communications

With your consent, wc99com may send you promotional communications about bonuses, new game releases, PSL cricket betting markets, seasonal promotions, and other relevant offers. Marketing communications are delivered via email, SMS to your registered Pakistani mobile number, and in-platform notifications.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email;
• Updating your communication preferences within your wc99com account settings;
• Contacting the support team via live chat or email and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect the delivery of transactional notifications — such as deposit confirmations, withdrawal approvals, and security alerts — which are sent regardless of your marketing preferences as they are necessary for the operation of your account.

✏️ 13. Updates to This Privacy Policy

wc99com reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made, we will notify active players via email to their registered address and/or via a prominent in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this document will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the wc99com platform after the effective date of any update constitutes your acceptance of the revised Policy.

📧 14. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wc99com, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the wc99com platform — average response time 3–5 minutes;
• Email: [email protected]
• Messenger & Viber: Available through official wc99com channels, 24 hours / 7 days a week.

Our Pakistan-based support team is fully equipped to handle data privacy enquiries and will escalate any complex requests to our data protection team for resolution within 30 days.